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Introduction to Crisis Negotiation for Dispatchers

April 8

$60.00

Des Moines Dispatchers Flyer 04_08_19

This course is designed to prepare emergency dispatchers to effectively handle telephonic complaints and requests for assistance from suicidal persons, barricaded subjects, hostage takers, hostages, and other subjects in crisis.

The skills gained in this course will aid dispatchers in transitioning calls calls to first responders, maintaining primary role of communicator, developi9ng acti e listening skills, developing and maintaining rapport, influencing behavior, and managing stress.

www.crisisnegotiation.us/events

Details

Date:
April 8
Cost:
$60.00
Website:
https://crisisnegotiation.us/events/

Organizer

Crisis Systems Managment
Website:
https://crisisnegotiation.us/events/

Venue

Iowa State Patrol, District 1 Office
260 NW 48th PL
Des Moines, IA 50313 United States
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Website:
www.crisisnegotiation.us/events